OUR RECORD & PLEDGE
Our Record and Pledge
As the premier charter bus and tour company located in the Washington DC metropolitan area (including Maryland and Virginia), DC Trails delivers the extraordinary service and safety you deserve and have come to expect. We know travel; we have served customers in 43 of the 48 contiguous United States.
Over 3,200 active and recurring clients choose our buses to transport 1,000,000+ satisfied passengers over 2.5 million safe miles annually. Since our inception, we have earned the highest rating given by the DOT (Department of Transportation). In addition, we have consistently been awarded the highest rating from the DOD (Department of Defense), who certifies us to transport military personnel throughout the United States.
Our mission statement is our pledge to you, “to provide impeccably maintained vehicles, safe and courteous professionally licensed operators and excellent service”. We invite you to read below more about that pledge, as delivered by our customer service, driving and maintenance personnel.
Our Customer Service
We are open 7 days a week 24 hours a day to serve all of your transportation and tour needs. If you call late at night we are ready and available to assist you.
Despite being the largest and most comprehensive charter bus and tour company in the Washington DC, Virginia and Maryland region, we at DC Trails have a single-tiered customer service policy. “You are our valued customer. We guarantee you the very best service delivered in a prompt and courteous manner from every member of our company, no matter what their position”.
Our commitment to service begins with the very first person. Everyone at DC Trails provides you attentive personal service, like family … only better.
Let us take the stress out of moving your people. Let us help you plan and deliver on all your tour and transportation needs.
Looking for a reliable and simple way to book a charter bus service? You have come to the right place. Reach out to us with your requirements or queries and we will walk you through the step-by-step process to help you plan the perfect trip to Washington DC.